Return & Refund Policy

At El Arbol, we are committed to providing high-quality digital therapeutics and personalized health solutions. This Cancellation and Refund Policy outlines the terms governing cancellations and refunds for our services.

Returns

Accepted within 7 days of delivery for damaged or defective items only.Items must be unused and in original packaging. Proof of damage (photo/video) is required for approval.

Exchanges & Replacements

Requests must be made within 7 days of delivery. Approved replacements are dispatched within 2–3 business days after we receive the returned item.
Total timeline for replacement delivery is typically 7–10 business days.

Refunds

Once approved, refunds are processed within 3–5 business days. Credits will appear in your original mode of payment within 7–10 business days, depending on your bank.